General terms of sale
Our normal working days are Monday to Saturday inclusive, excluding public holidays, subject to some celebration days falling on Sunday, when we will be open. Details will be placed on this Website when this is applicable. Prices shown include VAT but exclude the cost of delivery. Despatch of products will be arranged after we have received payment or notification of this. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered, if the order is placed through the Website or telephone. We take reasonable care to ensure that all details, descriptions and prices of products appearing on the Website or otherwise provided to you are correct at the time, but this information may not always reflect the position when you place an order on the Website or we order products for you. In the event of supply difficulties, we reserve the right to substitute goods or packaging of similar quality and value. We will treat all your personal information as confidential and keep it secure and use reasonable endeavours to comply with UK Data Protection and consumer legislation. These conditions shall be governed by and construed in accordance with the laws and courts of England. Delivery Services We offer a local delivery service to Bishop's Stortford and the surrounding area. Except for celebration days, deliveries will not be made on Sundays or UK public holidays or the day after a public holiday. Where orders have been placed for delivery on any of these dates and we are unable to contact you in time, we will deliver, where possible, the day before or the day after that date requested. Our Local delivery service delivers on the next working day following the day the order is placed order, if placed online, within approximately a 10 mile radius of Bishop's Stortford (More information about the Areas we Cover are here). If you require same day flowers please call to place your order on 01279 658876. Should the recipient be away at the time of delivery, a card will be left confirming attempted delivery, stating where the delivery has been left – either a safe place or with neighbours or brought back to our workshop to be collected or redelivered, based on customers’ instructions and our judgement of local conditions. Flowers sent to business addresses and other organisations may be delivered to a main reception or collection point. Cancellations and Limitations We are only able to amend or cancel orders before 12 noon, 24 hours before the delivery date selected, or as agreed between us in special circumstances. Our liability for losses you suffer as a result of us breaching this agreement is limited to the purchase price of the product you purchased. We are not responsible for indirect losses which may occur as a consequence of the main loss or damage. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations that is caused by events outside our reasonable control. Events outside our reasonable control include any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: a. Strikes, lock-outs or other industrial action. b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. e. Impossibility of the use of public or private telecommunications networks. f. The acts, decrees, legislation, regulations or restrictions of any government. g. Unusual weather conditions
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